Effective Date: 01-02-2025

At clickNchill (“we,” “our,” or “us”), we are committed to protecting the privacy of everyone who uses our platform, including Vendors (business/service providers) and Users (service seekers and visitors).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website www.clickNchill.com and our official Android and iOS mobile apps.

By accessing or using our services, you agree to this Privacy Policy.

📌 1. Information We Collect

From Vendors:

When you create an account and list your business, we collect:
• Mobile number (required for account creation and login)
• Optional: name and email address
• Business details:
o Name of business/service
o Description
o Category and up to three subcategories
o Address (country, state, district, city, PIN code)
o Map location
o Contact person’s name, mobile, WhatsApp, landline, email
o Social media links
o Website (if any)
o Original business images
• Payment details (when you subscribe to a paid plan)

From Users:

When you browse, contact Vendors, or leave reviews, we may collect:
• Mobile number (required if registering)
• Optional: name and email address
• Reviews and ratings you post

Automatically from All Visitors:

When you use our platform (website or app), we may also collect:
• Device information (type, OS, browser)
• IP address and approximate location
• Pages visited, searches made, interactions
• Cookies and tracking information (for analytics and preferences)

📌 2. How We Use Your Information

We use your data to:
✅ Authenticate logins via OTP
✅ Create and manage Vendor listings
✅ Display search results based on location & category
✅ Process secure payments for paid plans & promotions
✅ Improve platform functionality and user experience
✅ Send important notifications and updates
✅ Detect misuse, fraud, or violations
✅ Comply with legal obligations

📌 3. Data Sharing

We respect your privacy and only share your information in the following cases:
• With trusted third-party providers (e.g., for payment processing, analytics, email delivery)
• With law enforcement, if required by law or legal process
• With business partners, only to provide additional services you opt for
• We do not sell your personal data to anyone.

📌 4. Data Retention and Deletion

For Vendors:

• Your data is retained as long as your account and Listings are active.
  • If you delete a Listing or your account, all associated data (including paid services, business details, and images) is permanently deleted and cannot be restored.
  • If you delete your account, all Listings and related paid promotions (e.g., Banner Promotion, Be on Top) will also be deleted permanently without refund.

For Users:

• Your account and personal data are retained while your account is active.
  • If you delete your account, your personal details (name, mobile, email) are permanently deleted and cannot be recovered.
  • Some reviews or activity may remain visible if legally required or if necessary to help other users.

📌 5. Your Rights

As a Vendor or User, you have the right to:
✅ Access and review the information we hold about you
✅ Update or correct your account details (except your registered mobile number)
✅ Delete your Listings or account permanently
✅ Opt-out of promotional messages
✅ Contact us with questions about your data at clickNchill.digital@gmail.com

📌 6. Security of Your Data

We implement industry-standard measures to protect your personal information:
🔒 Encrypted payment transactions
🔒 Secure data transfer protocols
🔒 Role-based access control to sensitive information

However, no online system can guarantee 100% security. We advise you to keep your login credentials secure and report any suspicious activity immediately.

📌 7. Cookies and Tracking Technologies

We use cookies and similar technologies to:
🍪 Keep you logged in
🍪 Remember your preferences
🍪 Analyze how our platform is used
🍪 Show relevant advertisements
🍪 We do not use cookies to collect sensitive personal data such as passwords, payment details, or confidential business information.

You can control or disable cookies through your browser settings. Note: disabling cookies may affect the platform’s functionality.

📌 8. Children’s Privacy

Our platform is not intended for children under 18.
We do not knowingly collect personal information from anyone below 18 years of age.
If we become aware of such data being collected, we will delete it immediately.

📌 9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted here (on our website and app) with an updated effective date.
You will also be notified through the platform or email at least 7 days before significant changes take effect.

📌 10. Contact & Grievance Redressal

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact our Grievance Officer:

👤 Grievance Officer: Mohit T
📧 Email: clickNchill.digital@gmail.com
📍 Address: City Bhusawal, District Jalgaon, Maharashtra, India
📞 Customer Care: +91 8208480840

📜 Summary:

We value your trust and are committed to keeping your personal information secure, transparent, and within your control.
By using clickNchill, you agree to this Privacy Policy and authorize us to use your data responsibly, as outlined above.

🌟 Thank you for being a part of the clickNchill community!